Refund & Return Policy

Last Updated: March 5, 2026

At Hadhab (hadhab.com), we strive to provide high-quality products to our customers in the Sultanate of Oman. To ensure a transparent shopping experience and maintain compliance with local consumer protection standards and Google Shopping policies, please review our policy below.

1. No Returns / No Refunds (Change of Mind)

At Hadhab, all sales are considered final. We do not accept returns or offer refunds for "change of mind" or if a customer decides they no longer want the product after purchase. Please ensure you have selected the correct items before completing your order.

2. Defective, Damaged, or Incorrect Items

In accordance with the consumer protection laws of the Sultanate of Oman, we offer replacements or refunds for items that are:

1. Received in a physically damaged condition.
2. Defective or not functioning as described.
3. The incorrect product (different from what was ordered).

3. Reporting a Problem

If you receive a defective or damaged item, you must notify us within 48 hours of delivery. To report an issue:

1. Contact our support team via email or phone (details below).
2. Provide your Order Number.
3. Attach clear photos or videos showing the damage or defect.

4. Resolution Process

Once your claim is verified:

1. Replacement: we will ship a replacement product to you at no additional cost.
2. Refund: If a replacement is unavailable, we will issue a full refund to your original payment method.
3. Processing Time: Approved refunds are processed within 7 to 10 business days, depending on your bank’s policies.

5. Shipping Costs for Defective Items

If a product is found to be defective or damaged, Hadhab will cover all costs related to the return shipping and the delivery of the replacement item.

6. Restocking Fees

Hadhab does not charge any restocking fees for any returns related to damaged or defective products.

7. Contact Us

For any questions regarding our Refund and Return Policy, please reach out to our team:

1. Website: hadhab.com
2. Email: [info@hadhab.com
3. Phone: +96824712805